If you have questions or need assistance with your order or additional information about the site, please contact ESS' dedicated Promo Store customer service team at 888.343.1343 or by email at CS@Geiger.com. Representatives are available Monday through Friday, from 8:00 a.m. - 8:00 p.m. EST.
An on-demand item is a product that is not pre-printed and stocked in Geiger's warehouse but is produced on a per-request basis. On-demand items take longer to ship. They are made especially for you, so please refer to the individual production time listed within the product specifications and plan accordingly. On-demand items may also require a minimum order quantity to meet production requirements.
The ESS logo is 2” on all shirts and jackets.
ESS is not responsible for the purchase of apparel items. You must pay for apparel by credit card and can place an apparel order using a Visa, MasterCard, or American Express. Please be sure to complete all the necessary information. Charges on your statement will appear as Geiger Catalogs. Please note the pricing does not include tax. Taxes will be applied to your order total appropriately based on your state and local laws.
If you have questions about your apparel order, please contact Geiger's customer service at 888.343.1343 or by email at CS@Geiger.com.
All non-apparel items will be invoiced to ESS. All invoices are approved by Candy Crim, ESS Director of Recruitment.
Apparel items do not need approval. If you order the maximum quantities listed for in-stock non-apparel items, you do not need approval. On-demand, non-apparel items will require approval from your EVP/VP.
Please place a request on the ESS Marketing & Sales Request forms under Promotional Materials if you need a custom item. The Marketing & Sales Request form link is located in your Canto portal under the search bar on the thumbnail page.
At this time, sales items are not carried in the ESS Promo Store. All sales promotional requests must be placed on the ESS Marketing & Sales Request form under Sales Materials. The Marketing & Sales Request form link is located in your Canto portal under the search bar on the thumbnail page.
Geiger customer service and ESS must authorize all returns. Please email CS@Geiger.com and CCrim@ESS.com for return authorization. All claims for damaged or defective merchandise must be made within ten (10) days of receipt.
Orders are shipped through UPS. All items are sent with ground shipping. You can expect in-stock items to ship within 24 hours of placing your order. Refer to the shipping map below for ground time in transit from Geiger's warehouse:
For on-demand items, please refer to the individual production time listed within the product specifications and allow an additional 3-5 days for ground transit from the manufacturer.
Shipping and transit times do not include weekends and holidays and cannot be guaranteed under extenuating circumstances beyond our control, such as extreme weather conditions.
Please email CCrim@ESS.com for approval.
Yes. To do this, choose “Ship to multiple addresses” on the first checkout screen. From here, follow the prompts to either direct each item to a different shipping address, or “Split” the quantity of an item to multiple shipping addresses. Please call Customer Service for assistance at 888-343-1343.
You can update your billing address, manage shipping addresses, change your password, and view your order history through the Manage Account page.
New Employees need to click Log In
in the top right corner of the page and then click the navy Register button. Only ESS.com email addresses are allowed to register.
Current Employees must click Log In
in the top right corner of the page and click the Forgot your password
link above the Log In
button. Once they enter their ESS.com email address, the system will email them a new temporary password. After logging in, we recommend they change their password to a new easier to remember password through the Account page.
If they are still experiencing issues, please contact Geiger's customer service at 888.343.1343 or by email at CS@Geiger.com.
Merchandise pricing does not include shipping. Please refer to the table below to calculate your shipping cost based on order total:
|
Order Total |
Shipping Fee |
|
|
up to $25 |
$8.00 |
|
|
$25.01 - $50 |
$9.00 |
|
|
$50.01 - $75 |
$10.00 |
|
|
$75.01 - $100 |
$11.00 |
|
|
$100.01 - $200 |
$19.00 |
|
|
$200.01 and UP |
$19 + Add $4 for every $50 |
|
|
For expedited shipping, add the following upcharge to the standard rates above: |
||
|
3-Day Select |
$30 |
|
|
2-Day Air |
$45 |
|
|
Next Day Air |
$145 |
|
Please note that international shipments are subject to duties and customs fees above and beyond standard shipping charged by Geiger. These charges are the responsibility of the receiver and payment may be required before delivery of your package will be completed. Contact your local courier or customs office for details.
Geiger employs a 128-bit Secure Sockets Layer (SSL) technology that encrypts all of your private information during account maintenance and order processing. Enforcing PCI Compliance ensures that your credit card information is encrypted and kept private. The security of your account also depends on keeping your account password confidential, and you should not share your account name or password with anyone.
The following browsers are compatible with this store:
Latest versions of Google Chrome, Firefox, Microsoft Edge, Opera, and Safari.